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h2{margin:0;font-size:1.15rem}.tickets-split-list-table{flex-direction:column;flex:1;min-height:0;display:flex}.tickets-split-list-table .table-wrap{flex:1;min-height:0;overflow-y:auto}.tickets-split-layout--open .filters--compact{margin-bottom:.75rem}.tickets-split-layout--open .filters--compact .form-group{min-width:100px}.tickets-split-detail{flex-direction:column;flex:1;min-width:0;display:flex;overflow:hidden}.ticket-row--selected td{background:color-mix(in srgb, var(--primary) 12%, transparent)}.ticket-row--selected:hover td{background:color-mix(in srgb, var(--primary) 16%, transparent)}.ticket-link--active{font-weight:600}.ticket-detail-close-list{color:var(--primary);text-decoration:none}.ticket-detail-close-list:hover{text-decoration:underline}.ticket-detail-page{flex-direction:column;flex:1;height:100%;min-height:0;display:flex;overflow:hidden}.ticket-detail-layout{flex:1;height:100%;min-height:0;display:flex;overflow:hidden}.ticket-detail-main-panel{flex-direction:column;flex:1;min-width:0;display:flex;overflow:hidden}.ticket-detail-header{border-bottom:1px solid var(--border);background:var(--surface);flex-shrink:0;padding:20px 24px 0}.ticket-detail-header-copy{flex:1;min-width:0}.ticket-detail-tabs{border-bottom:none;gap:.25rem;margin-top:1rem;display:flex}.ticket-detail-tabs .tab{margin-bottom:-1px}.ticket-detail-alert{flex-shrink:0;margin:.75rem 24px 0}.ticket-detail-tab-scroll{flex:1;min-height:0;padding:20px 24px;overflow-y:auto}.breadcrumb{color:var(--text-muted);align-items:center;gap:.5rem;margin-bottom:.5rem;font-size:.85rem;display:flex}.ticket-detail-header-main{flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:1rem;display:flex}.ticket-detail-header h1{margin:0;font-size:1.5rem}.ticket-detail-badges{flex-wrap:wrap;gap:.4rem;margin-top:.5rem;display:flex}.ticket-detail-actions{gap:.5rem;display:flex}.ticket-detail-grid{grid-template-columns:1fr 280px;align-items:start;gap:1.25rem;display:grid}.ticket-detail-main{flex-direction:column;flex:1;min-width:0;min-height:0;display:flex;overflow:hidden}.ticket-detail-sidebar{border-left:1px solid var(--border);background:var(--surface);flex-shrink:0;width:300px;height:100%;padding:20px 16px;overflow-y:auto}.ticket-detail-sidebar-inner{flex-direction:column;display:flex}.ticket-sidebar-section{border-bottom:1px solid var(--border);padding:14px 0}.ticket-sidebar-section:last-child{border-bottom:none}.sidebar-label{text-transform:uppercase;letter-spacing:.08em;color:var(--text-muted);margin-bottom:10px;font-size:10px;font-weight:700}.detail-row{border-bottom:1px solid color-mix(in srgb, var(--border) 65%, transparent);justify-content:space-between;align-items:center;gap:.75rem;padding:5px 0;font-size:12.5px;display:flex}.detail-row:last-child{border-bottom:none}.detail-row-key{color:var(--text-muted);text-transform:uppercase;letter-spacing:.05em;flex-shrink:0;font-size:11px}.detail-row-value{color:var(--text);text-align:right;align-items:center;gap:6px;min-width:0;font-weight:500;display:flex}.detail-row-value .edit-trigger{opacity:0;cursor:pointer;color:var(--text-muted);background:0 0;border:none;padding:0;font-size:12px;line-height:1;transition:opacity .15s}.detail-row:hover .edit-trigger{opacity:1}.assignee-card{align-items:center;gap:10px;padding:8px 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select{flex:1;min-width:120px}.ticket-status-comment{width:100%;margin-top:4px;font-size:12px}.ticket-reassign-link{margin-top:4px;font-size:12px}.ticket-reassign-select{width:100%;margin-top:8px}.ticket-label-tags{flex-wrap:wrap;gap:2px;margin-bottom:6px;display:flex}.ticket-labels-toggle{color:#818cf8;cursor:pointer;background:0 0;border:none;margin:2px 0 6px;padding:0;font-size:12px;font-weight:600;display:inline-block}.ticket-labels-toggle:hover{color:#6366f1;text-decoration:underline}.ticket-labels-empty{font-size:12px}.ticket-add-label-btn{margin-top:4px}.ticket-label-picker-popover{border:1px solid var(--border);border-radius:var(--radius);background:var(--surface-raised);max-height:180px;margin-top:8px;padding:8px;overflow-y:auto}.ticket-label-picker-row{cursor:pointer;align-items:center;gap:8px;padding:4px 0;font-size:12px;display:flex}.ticket-linked-profile{flex-direction:column;gap:8px;display:flex}.ticket-linked-profile-names{margin-top:4px}.ticket-linked-learner{color:var(--text);font-size:14px;font-weight:700}.ticket-linked-parent{color:var(--text-muted);margin-top:2px;font-size:12px}.ticket-linked-contact{color:var(--text-muted);flex-direction:column;gap:4px;font-size:12px;display:flex}.ticket-linked-contact-line{align-items:center;gap:6px;min-width:0;display:inline-flex}.ticket-linked-contact-line span:last-child,.ticket-linked-contact span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.ticket-linked-grid{grid-template-columns:1fr 1fr;gap:8px 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var(--indigo-500,#6366f1);background:color-mix(in srgb, var(--indigo-500,#6366f1) 10%, var(--surface));border-radius:0 8px 8px 0;margin-bottom:16px;padding:12px 14px}.profile-ticket-about-label{letter-spacing:.06em;text-transform:uppercase;color:var(--indigo-600,#4f46e5);margin-bottom:4px;font-size:10px;font-weight:700}.profile-ticket-about-name{color:var(--text);font-size:16px;font-weight:700}.profile-ticket-about-meta{color:var(--text-muted);margin-top:2px;font-size:13px}.profile-ticket-about-enrollment{color:var(--text-muted);margin-top:6px;font-size:12px}.profile-siblings-section{margin-bottom:16px}.profile-siblings-toggle{color:var(--text);cursor:pointer;text-align:left;background:0 0;border:none;padding:0;font-size:13px;font-weight:600}.profile-siblings-toggle:hover{color:var(--primary)}.profile-siblings-list{flex-direction:column;gap:8px;margin:8px 0 0;padding:0;list-style:none;display:flex}.profile-siblings-list li{background:var(--surface-muted,var(--bg-muted));border-radius:8px;flex-direction:column;gap:2px;padding:8px 10px;font-size:12px;display:flex}.profile-siblings-list li span{color:var(--text-muted)}.profile-ticket-section{border-top:.5px solid #ffffff0f;margin-top:12px;padding-top:10px}.profile-ticket-section-label{letter-spacing:.09em;text-transform:uppercase;color:#ffffff4d;margin-bottom:6px;font-size:9px;font-weight:600}[data-theme=light] .profile-ticket-section{border-top-color:var(--border)}[data-theme=light] .profile-ticket-section-label{color:var(--text-muted)}.profile-ticket-row{cursor:pointer;border:.5px solid #ffffff0f;border-radius:8px;margin-bottom:4px;padding:7px 8px;transition:background .1s}.profile-ticket-row--current{cursor:default;background:#ffffff08}.profile-ticket-row:not(.profile-ticket-row--current):hover{background:#ffffff0d}[data-theme=light] .profile-ticket-row{border-color:var(--border)}[data-theme=light] .profile-ticket-row--current{background:#6366f10f}.profile-ticket-row-top{justify-content:space-between;align-items:center;margin-bottom:2px;display:flex}.profile-ticket-row-number{color:#818cf8;font-size:10px;font-weight:600}.profile-ticket-row-status{background:#ffffff0d;border-radius:999px;padding:1px 6px;font-size:9px}.profile-ticket-row-title{text-overflow:ellipsis;white-space:nowrap;color:#cbd5e1;font-size:11px;overflow:hidden}[data-theme=light] .profile-ticket-row-title{color:var(--text)}.profile-ticket-row-agent{color:#ffffff4d;margin-top:2px;font-size:10px}[data-theme=light] .profile-ticket-row-agent{color:var(--text-muted)}.profile-ticket-row-current-tag{color:#ffffff59;font-weight:400}[data-theme=light] .profile-ticket-row-current-tag{color:var(--text-muted)}.profile-ticket-view-all{color:#818cf8;cursor:pointer;background:0 0;border:none;margin-top:4px;padding:0;font-size:11px;display:inline-block}.profile-ticket-view-all:hover{text-decoration:underline}.profile-ticket-skeleton-list{border-top:.5px solid #ffffff0f;margin-top:12px;padding-top:10px}.profile-ticket-row--skeleton{cursor:default;pointer-events:none}.profile-ticket-skeleton-line{background:#ffffff14;border-radius:4px;height:8px;margin-bottom:6px}.profile-ticket-skeleton-line--short{width:38%}.profile-ticket-skeleton-line--medium{width:55%;margin-bottom:0}.profile-ticket-skeleton-line--long{width:82%}[data-theme=light] .profile-ticket-skeleton-line{background:#00000014}.ticket-list-new-banner{text-align:center;width:100%;color:var(--primary);border-radius:var(--radius-md,8px);cursor:pointer;background:#eef2ff;border:1px solid #6366f140;margin:0 0 1rem;padding:.65rem 1rem;font-size:.9rem;font-weight:500;display:block}[data-theme=dark] .ticket-list-new-banner{color:#c7d2fe;background:#6366f126}.ticket-row--new{animation:2s ease-out forwards 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solid #f59e0b33;border-radius:999px;align-items:center;margin-bottom:10px;padding:3px 10px;font-size:10px;display:inline-flex}.conversation-thread--ticket-detail .conv-composer-locked-note{margin-bottom:10px}.overview-tab{flex-direction:column;flex:1;height:100%;min-height:0;display:flex;overflow:hidden}.ticket-detail-scroll-body{flex:1;min-height:0;padding:20px 24px;overflow-y:auto}.ticket-detail-description-block{margin-bottom:1.25rem}.ticket-section-title{color:var(--text);margin:0 0 .65rem;font-size:.95rem;font-weight:600}.conversation-thread--ticket-detail{flex-direction:column;flex:1;height:100%;min-height:0;display:flex;overflow:hidden}.conversation-thread--ticket-detail .conv-messages{background:#0b141a;border:none;border-radius:0;gap:6px;max-height:none;margin-bottom:0;padding:12px 16px 16px;overflow:visible}.conversation-thread--ticket-detail .conv-composer{background:#111b21;border-top:1px solid #ffffff0f;flex-shrink:0;padding:12px 16px 16px}.conversation-thread--ticket-detail .conv-composer .form-control{resize:none;min-height:auto;max-height:120px;box-shadow:none;border:none}.conversation-thread--ticket-detail .conv-composer-internal textarea.form-control,.conversation-thread--ticket-detail .conv-composer-parent textarea.form-control{color:#e9edef;background:#2a3942;border:none;border-radius:22px;padding:8px 14px}.conversation-thread--ticket-detail .conv-composer-internal textarea.form-control{border-left:3px solid #d97706}.conversation-thread--ticket-detail .conv-composer-internal textarea.form-control::placeholder,.conversation-thread--ticket-detail .conv-composer-parent textarea.form-control::placeholder{color:#ffffff73}.conversation-thread--ticket-detail .conv-wa-composer-row{align-items:flex-end;gap:10px;display:flex}.conversation-thread--ticket-detail .conv-wa-composer-row .form-control{flex:1;min-width:0}.conversation-thread--ticket-detail .conv-wa-send{color:#fff;cursor:pointer;background:#00a884;border:none;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:40px;height:40px;font-size:18px;line-height:1;display:inline-flex}.conversation-thread--ticket-detail .conv-wa-send:disabled{opacity:.45;cursor:not-allowed}.conversation-thread--ticket-detail .conv-composer-internal .conv-wa-send{background:#d97706}.conversation-thread--ticket-detail .conv-composer-actions{margin-top:8px}.conversation-thread--ticket-detail .conv-mode-toggle{background:#182229;border-color:#ffffff14;margin-bottom:10px}.conversation-thread--ticket-detail .conv-mode-btn{color:#8696a0}.conversation-thread--ticket-detail .conv-mode-btn.active{color:#e9edef;background:#2a3942}.conversation-thread--ticket-detail .empty-state,.conversation-thread--ticket-detail .conv-typing-indicator{color:#8696a0}.conversation-thread--ticket-detail .conv-msg-row{width:100%;max-width:100%;display:flex}.conversation-thread--ticket-detail .conv-msg-row-parent{justify-content:flex-end}.conversation-thread--ticket-detail .conv-msg-row-agent-reply{justify-content:flex-start}.conversation-thread--ticket-detail .conv-msg-row-internal{justify-content:stretch}.conversation-thread--ticket-detail .conv-msg-row-system{justify-content:center}.conversation-thread--ticket-detail .conv-msg-stack{width:fit-content;min-width:min-content;max-width:78%}.conversation-thread--ticket-detail .conv-wa-bubble{width:fit-content;min-width:min-content;max-width:78%;box-shadow:none;border:none;padding:6px 8px 4px;position:relative}.conversation-thread--ticket-detail .conv-wa-agent-name{color:#53bdeb;margin-bottom:3px;font-size:11px;font-weight:600;display:block}.conversation-thread--ticket-detail .conv-wa-bubble-parent{color:#e9edef;background:#005c4b;border-radius:8px 0 8px 8px}.conversation-thread--ticket-detail .conv-wa-bubble-parent:before{content:"";border-top:0 solid #0000;border-bottom:8px solid #0000;border-left:8px solid #005c4b;border-right:0 solid #0000;position:absolute;top:0;right:-7px}.conversation-thread--ticket-detail .conv-wa-bubble-agent{color:#e9edef;background:#202c33;border-radius:0 8px 8px}.conversation-thread--ticket-detail .conv-wa-bubble-agent:before{content:"";border-top:0 solid #0000;border-bottom:8px solid #0000;border-left:0 solid #0000;border-right:8px solid #202c33;position:absolute;top:0;left:-7px}.conversation-thread--ticket-detail .conv-wa-bubble .conv-body{color:inherit;white-space:pre-wrap;word-break:normal;overflow-wrap:break-word;padding-right:0;font-size:13.5px;line-height:1.5}.conversation-thread--ticket-detail .conv-wa-bubble .conv-wa-time{vertical-align:bottom;color:#fff6;white-space:nowrap;margin-left:8px;font-size:10px;display:inline-block}.conversation-thread--ticket-detail .conv-wa-internal{width:100%;max-width:100%;box-shadow:none;background:#f59e0b14;border:.5px solid #f59e0b33;border-left:3px solid #d97706;border-radius:0 9px 9px 0;margin:4px 0;padding:8px 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